Billing Terms and Conditions

Billing Terms and Conditions

Effective Date: September 10, 2026

These Billing Terms and Conditions apply to purchases made from Top Tier Patio Gear, operated by THE CEPHEID GROUP LLC.

1. Accepted Payment Methods

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Available payment methods may vary based on device, browser, location, or checkout eligibility.

2. Currency, Pricing and Taxes

All prices are displayed in U.S. Dollars (USD) unless otherwise stated. Applicable sales taxes and shipping charges are displayed during checkout.

We reserve the right to correct pricing, product information, or other errors. If a material error affects an order, we may contact you before fulfillment or cancel the order. If payment has already been collected, the applicable amount will be refunded.

3. Billing Information

Customers must provide accurate and complete billing, shipping, contact, and payment information.

Incorrect or incomplete information may result in payment delays, verification requests, or order cancellation. Customers are responsible for reviewing their information before completing an order.

4. Payment Authorization and Processing

Payment must be successfully authorized before an order can be processed. Depending on the payment method, an authorization or pending transaction may appear before the final charge.

Submitting an order does not guarantee acceptance or fulfillment.

5. Failed or Declined Payments

If payment is declined or cannot be processed, you may need to verify your billing information, contact your bank or payment provider, or use another payment method.

We are not responsible for payment declines, holds, fees, or other issues caused by banks, card issuers, or third-party payment providers.

6. Order Confirmation and Cancellation

After placing an order, you may receive an order confirmation by email. This confirms that we received your order but does not necessarily mean the order has been accepted for fulfillment.

We may refuse or cancel orders due to product availability, pricing errors, payment problems, incorrect information, or suspected unauthorized or fraudulent activity.

If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.

7. Payment Verification and Fraud Prevention

We may verify billing or payment information before processing certain orders. An order may be placed on hold while verification is completed.

We reserve the right to refuse or cancel transactions that appear unauthorized, fraudulent, suspicious, or otherwise inconsistent with legitimate purchasing activity.

8. Refunds

Approved refunds are generally issued to the original payment method.

Refunds are processed according to our Return and Refund Policy. Where a return is required, the refund process begins after the applicable return has been received and inspected.

Your bank or payment provider may require additional time to make the refunded funds available.

9. Return Shipping and Restocking Fees

Return shipping costs and applicable restocking fees are governed by our Return and Refund Policy.

For approved non-defective returns, customers may be responsible for return shipping costs and applicable restocking fees. For damaged, defective, or incorrect items, we may provide a prepaid return label when appropriate.

10. Payment Security

Payments are processed through secure payment providers. We do not request or accept full payment card information through email, phone, or other unsecured communication channels.

While we use reasonable security measures, no electronic transmission or storage method can be guaranteed to be completely secure.

11. Third-Party Payment Providers

Certain payment methods may be processed by third-party payment providers. Their own terms and privacy policies may also apply.

We are not responsible for interruptions, policies, fees, or other matters controlled by third-party payment providers.

12. Changes to Billing Terms

We may update these Billing Terms and Conditions when necessary to reflect changes to our payment methods, business practices, services, or applicable requirements. Updates will be posted on this page with a revised effective date.

13. Contact Information

Top Tier Patio Gear
THE CEPHEID GROUP LLC
8401 Maryland Dr Ste A
Richmond, VA 23294-4648
United States

Phone: 703-278-2805
Email: support@toptierpatiogear.com
Business Hours: Monday–Friday, 9 AM–5 PM EST