Frequently Asked Questions

1. What does Top Tier Patio Gear sell?

Top Tier Patio Gear offers patio and outdoor-related products for customers in the United States.

2. Where do you ship?

We currently ship to addresses within the United States only. We do not currently offer international shipping.

3. How long does shipping take?

Orders are generally processed within 1–3 business days, Monday through Friday, excluding holidays.

Standard shipping generally takes 5–8 business days after shipment, for an estimated total delivery time of approximately 6–11 business days.

4. How much does shipping cost?

Our current shipping rates are:

  • Orders of $100 or more: Free shipping

  • Orders under $100: $60 shipping

The applicable shipping charge is displayed at checkout before you complete your purchase.

5. Will I receive tracking information?

Yes. Once your order ships, tracking information may be sent to the email address provided with your order.

6. Can I return my order?

Eligible products may generally be returned within 30 days of delivery, subject to our Return and Refund Policy.

Returned products must meet the applicable return requirements, including being unused and in appropriate original condition and packaging.

7. What if my item arrives damaged, defective, or incorrect?

Please contact us within 7 days of delivery if you receive a damaged, defective, or incorrect item.

We may request photographs or other information to review the issue. When appropriate, we may provide a prepaid return shipping label.

8. Who pays for return shipping?

For approved non-defective returns, the customer is generally responsible for return shipping costs.

For damaged, defective, or incorrect items, we may provide a prepaid return label when appropriate.

A 25% restocking fee may apply to approved non-defective returns where applicable.

9. How long does a refund take?

Approved refunds are generally issued to the original payment method after the applicable return is received and inspected.

Your bank or payment provider may require additional time before the refunded amount appears in your account.

10. What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

All prices are displayed in USD unless otherwise stated.

11. Can I cancel my order?

You may contact us to request cancellation before your order has shipped. Cancellation is not guaranteed once an order has entered processing or shipment.

If a cancellation is approved after payment, the applicable refund will be issued to the original payment method.

12. What if I entered the wrong shipping address?

Please contact us as soon as possible. We will try to correct the address if the order has not shipped.

If an order has already shipped or must be reshipped because of incorrect customer-provided information, additional shipping or reshipment charges may apply.

13. How can I contact Top Tier Patio Gear?

Top Tier Patio Gear
THE CEPHEID GROUP LLC
8401 Maryland Dr Ste A
Richmond, VA 23294-4648
United States

Phone: 703-278-2805
Email: support@toptierpatiogear.com
Hours: Monday–Friday, 9 AM–5 PM EST